Ask Mary: Our City Manager is Retiring. I’m Worried His Work Will Be Undone.

Ask Mary: How Can I Manage My HR Director’s Performance?

This is Ask Mary, an advice column dedicated to helping public sector leaders address common issues and challenges with grace, humility and wit. In this column, MRG CEO and founding partner Mary Egan offers her unique perspective and wisdom honed over two decades of...
Policy Deserts: How A Lack of Policy Puts Your Agency At Risk

Policy Deserts: How A Lack of Policy Puts Your Agency At Risk

In the last eight years working with MRG, I’ve performed organizational assessments at cities across California, often focused on City Clerks’ offices. Recently I’ve noticed an alarming trend of what I’ll call “policy deserts”: policies and procedures are often...