Theresa Phillips

Theresa Phillips has over 25 years of experience in several areas of human resources, including performance management, coaching, and training, and has served as the Lead Investigator in over 700 investigations. Theresa has worked in both the high-tech industry and healthcare.

Theresa has held several leadership roles in the business sector. Most recently, Theresa developed and implemented the investigation program at Kaiser Permanente for National Functions as a Senior Investigator Specialists. Before this, Theresa served as the Lead Investigator at Symantec, where she developed the investigation program, and provided training and materials to the core team of the HR Business Partners and HR Consultants. During her tenure at Hewlett-Packard, Theresa contributed to the foundation of the company’s employee relations practice.

As a Certified Professional Coach and a Certified Executive Leadership Coach, Theresa coaches all levels of management and HR to ensure Code of Conduct compliance.  Theresa is also a certified mediator.  She is skilled at collaborating with leaders and working closely with multiple departments. Theresa partners with VPs and Sr. Directors to identify the HR impact of workplace investigations and a multitude of business decisions. She is adept at using HR metrics to analyze and communicate the impact of investigation trends and inappropriate behavior in the workplace. Theresa has an extensive background in Human Resources consulting in employee relations, performance management, coaching, conflict mediation, employee development, and workplace accommodations.

Theresa’s expertise is focused on delivering a consistent, leveraged approach to conducting investigations in working with Legal, IT Forensics, Security, and Ethics and Compliance. Theresa regularly conducts investigations to address employee allegations of misconduct, discrimination, harassment, retaliation, inappropriate and/or poor management practices, bullying, threats of violence, whistleblowing, and violations of company policies.

Theresa earned her BS in Organizational Behavior from the University of San Francisco with an emphasis in HR. Theresa holds a Professional in Human Resources (PHR) Certification, Human Resources Management Certification from UC Santa Cruz Meditation and Conflict Resolution Training and completed the Association of Workplace Investigators (AWI) Training Institute. She is certified as a mediator through the National Association of Certified Mediators. Theresa is also a private investigator (State of CA Private Investigator License #188739).  Theresa has presented a webinar “Designing a Workplace Investigations Program: From Idea to Execution” and has led several presentation/training programs.